Many issues are solved by a power cycle, saving you time spent talking to us.
There are a few possible installation configurations that may be present. The three variants are pictured below.
Work your way through these steps and hopefully this will resolve the issues with your service.
If this does not get you back online, or the stability of your service is still intermittent, please email firstname.lastname@example.org or call 1300 847 201, describing your issue.
Please let our friendly staff know that you have performed a full power cycle already.