So, you've returned home from a long day and were keen to kick up your feet and watch some Netflix/Stan/Insert Streaming service here, but alas, your internet isn't working!
While this can be daunting, there are some simple steps you can complete that may assist is restoring your service and getting you back on track for the relaxing evening you had planned.
The first place to start is to follow the guide below, which will take your through the steps to "Powercycle" (a fancy term for turning it off and back on) your equipment, which often resolves issues such as these.
If this does not get you back online, or the stability of your service is still intermittent, please email firstname.lastname@example.org or call 1300 847 201, describing your issue.
Please let our friendly staff know that you have performed a full power cycle already.