A traceroute is a function which traces the path from one network to another. It allows us to diagnose the source of many problems.
Note: To be effective, the traceroute MUST be run during a time when you are experiencing the problem, from a computer that is experiencing the problem. A trace when you are able to connect, or one from another computer, is not helpful. Therefore, you should try to connect to your site again just before you run it. If the problem is no longer occurring, you will have to wait until the next time the problem occurs (if there is a next time) before running your traceroute.
This article includes instructions for Mac.
1. Navigate to Go > Utilites.
2. Locate Terminal.
In Terminal, type:
3. In the terminal window, type:
(where hostname is the name of the server connection you are testing)
You may have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way.
4. Send us the complete results (every line) for analysis by copy and pasting into an email to email@example.com