If a member of our Team has directed you to factory reset your Huawei HG659 router, you need to follow the instructions below.
Note: You will need a paperclip or pen to access the reset button.
Make sure you have the modem plugged in and turned on
- Press and hold reset button (next to DSL port) with pen or paperclip while powered on
- Wait until the WLAN light turns off, and LAN1-4 turn on
- Let go of reset button
- Wait for modem to restart
Below is an image of the paperclip being placed into the reset hole.