Frequently Asked Questions
A collection of frequently asked questions covering our products and offers
Fibre Broadband
- What type of Fibre Broadband is available at my location?
- Is there a setup cost involved?
- Do I need a new router?
- What carriers do Uniti provide Fibre Broadband over?
Fixed Wireless
- Do I need the Building Owners permission to get connected to Uniti?
- Do I need a phone line to connect to Uniti Fixed Wireless?
- Wait, don't I have to switch to NBN?
- Is Uniti Fixed Wireless part of the NBN?
- Plan Speeds
- What speeds will I actually see?
NBN
- What if NBN isn't available at my address?
- Do I need a new router?
- Is there a setup cost involved?
- How quickly can I get connected to the NBN?
- What type of NBN connection is available at my premises?
General Questions
- Calling us for assistance
- Integrated Public Number Database (IPND)
- What happens if I go over my data allowance for the month?
- My plan lists a specific download and upload speed, will I get this all the time?