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Frequently Asked Questions

A collection of frequently asked questions covering our products and offers

Fibre Broadband

  • What type of Fibre Broadband is available at my location?
  • Is there a setup cost involved?
  • Do I need a new router?
  • What carriers do Uniti provide Fibre Broadband over?

Fixed Wireless

  • Do I need the Building Owners permission to get connected to Uniti?
  • Do I need a phone line to connect to Uniti Fixed Wireless?
  • Wait, don't I have to switch to NBN?
  • Is Uniti Fixed Wireless part of the NBN?
  • Plan Speeds
  • What speeds will I actually see?

NBN

  • What if NBN isn't available at my address?
  • Do I need a new router?
  • Is there a setup cost involved?
  • How quickly can I get connected to the NBN?
  • What type of NBN connection is available at my premises?

General Questions

  • Updating my details and the IPND - What do I need to know?
  • Calling us for assistance
  • Integrated Public Number Database (IPND)
  • What happens if I go over my data allowance for the month?
  • My plan lists a specific download and upload speed, will I get this all the time?

GET IN TOUCH

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1300 847 201
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Enquiries:
sales@unitiwireless.com


Customer Support:
support@unitiwireless.com

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Support Hours:
Mon - Fri: 8am - 7:30pm*
Sat - Sun: 9am - 5pm*
*Adelaide time

Copyright 2018 © Uniti Wireless Limited. ABN 73 158 957 889 All Rights Reserved.

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